Refund and Returns Policy
At Inteefa Traders, we are committed to providing our customers with the best shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy to understand the terms and conditions regarding returns and refunds.
1. Eligibility for Returns and Refunds
- You have received a defective or damaged product.
- The product you received is not as described on our website.
- You have changed your mind about your purchase, and the item is in its original condition with all tags and packaging intact.
- You have received the wrong item or size.
2. Timeframe for Returns
To be eligible for a return, you must initiate the return process within [X] days from the date of delivery. After this period, we may not be able to process your return.
3. Return Procedure
To initiate a return, please follow these steps:
- Contact our customer support team by emailing us at [Email: info@inteefatraders.com.bd] or calling us at [Phone: +8801870229980]. Provide your order number and details of the item you wish to return.
- Our customer support team will guide you through the return process and provide instructions on how to package and send the item back.
4. Condition of Returned Items
- The item must be in its original packaging and in the same condition as when you received it.
- All original tags, labels, and accessories must be intact.
- Please include a copy of the original invoice or packing slip with your return.
5. Inspection and Approval
Once we receive your returned item, our team will inspect it to ensure that it meets the return eligibility criteria. We will notify you of the approval or rejection of your return. If approved, we will proceed with the refund or replacement.
6. Refund Process
- If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to reach your account may vary, depending on your payment provider.
- In case we offer a replacement for your item, we will ship the replacement item to you promptly.
7. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Personalized or customized products.
- Perishable goods.
- Gift cards and digital downloads.
8. Shipping Costs
The shipping costs for returning an item will be your responsibility, except in cases where the item is defective or not as described.
9. Contact Us
If you have any questions or need further assistance, please contact us at:
Inteefa Traders
M K Tower, 63 Birendra Bose Street, Midford Road, Dhaka, Bangladesh
Phone: +8801870229980
Email: info@inteefatraders.com.bd
Website: www.inteefatraders.com.bd
We are here to assist you and ensure a seamless shopping experience. Your satisfaction is our priority.
This Refund and Returns Policy was last updated on [10.11.2023].
